Privacy Policy
1. Overview
FREESP_CED (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you visit our website or purchase from our Shopify store.
2. Information We Collect
Analytics and Website Data
Our website automatically collects information to help us understand visitor behaviour and improve site performance. This may include:
- Your browser type, device, and operating system
- IP address and general location
- Pages viewed, clicks, scrolling, and searches
- Referring websites or links
- Timestamps and session duration
This information is processed via Shopify Analytics and may also be shared with trusted third-party tools such as Google Analytics to measure traffic and engagement trends.
3. Cookies
This website uses cookies and similar technologies to operate effectively and enhance your browsing experience.
Cookies may be used to:
- Keep your shopping cart active
- Remember your preferences and session data
- Measure site traffic and performance
You can manage or disable cookies in your browser settings at any time. For details about Shopify’s cookies, visit Shopify Cookie Policy.
4. For Customers
When you make a purchase, we collect the personal information required to fulfil your order, including:
- Name
- Billing and shipping address
- Email address and phone number
- Payment details (processed securely by Shopify Payments, PayPal, or other providers)
- Purchase history and order notes
We use this data to:
- Process and ship your order
- Communicate with you about your purchase
- Prevent fraud or misuse
- Comply with legal obligations
Your information is shared with Shopify, our e-commerce platform, to provide website, checkout, and order management services.
5. For Website Visitors
Our website is hosted by Shopify, which collects personal data to operate, maintain, and secure its platform. This includes:
- Device and network information
- Browser type and version
- IP address
- Pages visited and referring sites
Shopify processes this information in a de-identified form to improve performance and security.
6. Emails and Marketing
We may send you:
- Transactional emails (order confirmations, shipping updates, account changes) — these are essential and cannot be unsubscribed from.
- Marketing emails or newsletters — you can unsubscribe at any time via the link in the email.
Your contact information may be shared with our email marketing platform (e.g. Shopify Email or Klaviyo) to manage communications.
7. Your Rights
You have the right to:
- Access, correct, or delete your personal data
- Withdraw consent to marketing
- Request a copy of the data we hold about you
To exercise your rights, email us at hello@freespced.com.
8. Data Retention
We retain order and account information for as long as necessary to fulfil our legal and accounting obligations, or until you request deletion.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. Contact
Questions about this Privacy Policy?
Email: hello@freespced.com
Website: www.freespced.com
Terms of Service
1. General Information
FREESP_CED is an interior design label that celebrates multifunctional design in spaces and homeware. We offer interior design services and curated pieces, including our signature reclaimed stone and ceramic collections.
2. Purchasing and Payment
All payments are processed securely via Shopify Payments, PayPal, or Apple Pay.
All transactions are made in GBP (£). Customers are responsible for any applicable taxes, duties, or bank fees.
3. Shipping and Delivery
We offer UK standard shipping for a flat rate of £5.
Orders are processed within 2–3 business days and typically arrive within 3–7 business days.
Customers will receive confirmation and tracking details via email once the order is dispatched.
4. Returns and Refunds
We accept returns within 14 days of delivery for unused, undamaged items in their original packaging.
Customers are responsible for return shipping costs unless the item is defective or damaged.
To start a return, please email hello@freespced.com with your order number and reason for return.
5. Customer Conduct
By using our website, you agree to engage in lawful transactions only.
Any fraudulent, abusive, or disruptive activity may result in cancelled orders or restricted access to our services.
6. Intellectual Property
All content, designs, images, and written materials on this website are the exclusive property of FREESP_CED.
Reproduction or use of any material without written permission is strictly prohibited.
7. Product Use and Liability
Our products are designed for interior use only.
FREESP_CED is not liable for any misuse or damage resulting from improper use.
Always follow care and safety instructions provided with your purchase—for example, remove all wax residue before reusing ceramic containers.
8. Changes to Terms
We reserve the right to modify these Terms of Service at any time.
If material changes occur, we will notify customers via email or website notice.
9. Contact Information
For questions or support, contact:
Email: hello@freespced.com
Website: www.freespced.com